ID Verification

Book York Ltd works with OwnerRez Inc. to securely store data. 

The OwnerRez technology team is comprised of many software experts who have many years of experience with web-based services. Their security team has gone to great lengths to protect against threats. Each of the OwnerRez software systems has been optimized for security and performance, and their team is working with external parties to constantly test and enhance security infrastructure to ensure it is impervious to external attackers - learn more.

Who has access to my verification data?

Both Book York Ltd and OwnerRez, Inc. will have access to the information that you submit.
Learn more about how OwnerRez, Inc. handles and stores your data.
Learn more about how Book York Ltd are handling your data.
How should I upload my ID?

Before starting the verification process, here’s what you need:
A valid government-issued photo ID document that matches the name on reservation. Not a photocopy or a picture of an ID document. Ensure that the ID document is not expired.
A device with a camera, we recommend a mobile device. Cameras on mobile devices typically take higher-quality photos than a webcam.
Below are a few best practices to help ensure that we can approve your verification.
Capture a clear image. Make sure that the images are not too dark or bright, and don’t have a glare. Hold steady and allow your camera to focus to avoid blurry photos.
Do not block any part of your ID document in the image. Ideally you can lay it flat to take the photo.
Find a location with ambient lighting. Avoid spaces with strong overhead lights that cast a shadow on your ID document.

Avoid sitting directly in front of a bright light which can add glare to your ID document.
Why am I being asked to verify my ID?

Identity verification ensures that there is a real person behind a reservation, and proves that they are who they claim to be.

It also helps to prevent a person from carrying out a process on your behalf without authorisation, and creating false identities or committing fraud.

This extra layer of security authenticates the Booking T&C Form when it is signed, and allows us to offer convenient services like contactless check-in.

We list the government-issued ID requirement in our fine print prior to booking, to ensure that we know the identity of the person renting our property and to provide us legal and financial recourse in the event there is significant damage to our property.
How can I access or delete my verification data?

After your stay, you can request deletion of your verification data by contacting us at the bottom of our Privacy Policy.