Guest ID Verification

ID Verification

To help protect guests, property owners, and our team, we may request identity verification for certain reservations. This supports safer, smoother, contactless check-in and helps reduce fraud and chargebacks.

ID Verification benefits

  • Helps prevent unauthorised bookings and identity fraud
  • Supports contactless check-in and quicker arrival
  • Reduces risk and helps us keep pricing competitive
  • Helps protect guests, neighbours, and the property

When you may be asked to verify

Verification may be requested for higher-value bookings, last-minute bookings, certain payment patterns, or where additional checks are reasonably needed. If verification is requested, it is a condition of completing the booking.

What you will need

  • A valid, government-issued photo ID (for example, passport or driving licence)
  • The name on the ID must match the lead guest name on the reservation
  • The ID must be in date and clearly readable

How to upload your ID

Tip: Using a mobile phone usually gives the best results.

  1. Place the ID on a flat surface.
  2. Use bright, even lighting and avoid glare or reflections.
  3. Ensure all corners and text are visible and in focus.
  4. Do not cover or crop any part of the ID.

What information is used for

Verification information is used to confirm the identity of the lead guest and to help prevent fraud and unauthorised activity. It is not used to run credit checks.

Partnership with OwnerRez Inc.

Book York Limited uses OwnerRez Inc. to help securely process and store booking and verification data. OwnerRez maintains security controls designed to protect systems and information. You can learn more here: OwnerRez platform overview.

Who can access your verification data

Book York Limited and OwnerRez Inc. may have access to the information you submit, strictly for verification, security, fraud prevention, and booking administration.

Retention and deletion requests

We keep verification data only for as long as necessary for the purposes described above, including fraud prevention, dispute handling, and legal compliance. After your stay, you may request deletion where applicable by contacting us. We may need to retain some information if required by law or to deal with disputes.

Need help?

If you have any questions or you are having trouble uploading your ID, contact us and we will help.

Contact details