Terms and Conditions


This is a legally binding contract between Book York Limited and the holidaymaker. The property referred to as "we" "our" "us" and "Book York Limited" (not case-sensitive).

The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as "you", "your", "guest" and "guests".

All bookings are provisional until confirmed by us. When a booking is initially placed, you will automatically receive a summary of your requested accommodation and proposed arrival date. This does not form a contract between us, and will only become such when we personally write to you, with check-in instructions by email.


Deposits, balance of the rental charge and breakage deposits vary depending on the accommodation. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.

We accept all major credit/debit cards using our secure payment processors - Holiday Rent Payment and PayPal. As we do not have a reception, we can not accept payment on arrival.

Confirmation of Booking – Once booked, guests are responsible for following the email we send, to confirm their own booking.


Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.

Book York Limited reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required. 

Book York Limited is entitled to ask the holidaymaker to leave the property without any refund if, in our opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.

Book York Limited reserves the right to refuse entry to anyone, who in our opinion is not suitable to or capable of taking charge of the property. 

Book York Limited reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the us to be unreasonable.

Number of Occupants

The maximum number of people entitled to stay at this property varies per accommodation, only those people named on the booking form are entitled to stay. We reserve the right to refuse admittance to the apartment if we feel this condition is likely to be breached. If it is found that more/different people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and their party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited. We reserve the right to charge the nominated card the current amount for any additional guests who stay at the current rate applicable.

Use of our accommodation – It is forbidden to use our apartments for parties or gatherings where occupants of neighbouring apartments might be disturbed.  If, on arrival, it is felt you are intending to use the apartments for such an event you may be refused entrance. If it is discovered that you are holding such an event after arrival you will be required to leave immediately. In such circumstances, We are not obliged to provide or locate alternative accommodation. The proportion of refund is at our discretion.​

Check-in and Check-out – The rules for check-in and check-out are set by us once the deposit has been received. This is displayed on your booking confirmation email and must be adhered to. Guests are given detailed information on how to access the apartment (keyless entry). Arrangements can be made for an earlier check-in/later checkout but this is subject to prior arrangement. If there is any delay in vacating the apartment beyond the agreed time a full day’s rental is charged to You. Any guests preventing access to our cleaning team on day of departure will incur a charge to the equivelant of 50% of that daily rate.

Every effort will be made to have the property available from 15:00 on the day of arrival, check-in after 9:00pm is subject to a £50 fee.

Liability - Book York Limited can not be held responsible for any errors in our content on this website.

We take no responsibility for the personal possessions of the holidaymaker or the holidaymaker's party. Vehicles and possessions are left entirely at the risk of the holidaymaker.

Children must be supervised at all times.

Injury or Loss – We cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation. Neither We, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.

Rights of Access – Our representatives and subcontractors have the right of access to the property at any time, with due regard to the convenience of You, for the purpose of inspection of the property and to carry out any essential repair or maintenance work.


We take no responsibility for allergies of any kind, if you have a severe allergy, we recommend that you find alternative specialist accommodation.

Please note that whilst all our accommodation is self catering and our cleaning companies regime is fastidious, we are unable to confirm there will be no nut traces in the accommodation as we can not control what previous guests have cooked and consumed.

Left Items

You undertake to check the accommodation before departure and remove all personal items. We can take no responsibility for items left, but if you think you have left something and let us know within 5 working days of departure, we will attempt to locate the item/s. After 5 working days any unclaimed left property will be disposed of.


We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. Book York Limited retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday. 


The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental dame or breakages should be reported to Book York Limited (or their representative) prior to departure. Book York Limited retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in our opinion) will not be charged for.

Noise - Excessive noise, resulting in other guests complaining will result in additional fees/deposit being retained.  We have a duty of care to all guests and residents and excessive noise is not acceptable.

Smoking – We operate a NO SMOKING POLICY. Smoking is not permitted in the properties or in the internal communal areas.  Any evidence of smoking in our properties will be pictured and charged accordingly to the card associated with the booking.

Pets - Pets are not allowed in any of our properties, bringing any animals/pets into our accommodation breach of contract will be deemed to have taken place and the reservation will be cancelled immediately without refund.


Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to Book York Limited (or their representative) immediately it becomes apparent, thereby giving the Book York Limited the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.

Book York Limited will make every endeavour to rectify any identified problems as soon as is reasonably possible. Please note that we cannot accept liability for complaints lodged after check out time of 11:00am.

Security Deposit

Security deposits vary per accommodation. The sum specified on the property listing is locked on your card 2 days prior to arrival. An inspection of the property is carried out on the day of check-out. Any claims will be made within 7 days of departure. The funds will automatically release within 7 days, but in some unlikely cases may be held up to 21 days after departure.

Cancellation by the Holidaymaker

When a provisional booking is placed, an automated summary with deposit/balance due date and cancellation policy and is sent to the holidaymaker by email. When your booking has been confirmed by us, a contract has been made. In the event of a cancellation, you will receive a refund based on the cancellation policy provided at the time of placing the provisional booking. Failure to complete the deposit or balance on due date is a breach of contract and the Holidaymakers reservation can be cancelled by Book York Limited.

Cancellation of the booking by the holidaymaker should be made in writing and addressed via email to info@bookyork.com

Book York Limited

Equinox House
Clifton Park
Shipton Rd
YO30 5PA

Insurance – The accommodation hire cost does not include any personal insurance cover of any kind. It is recommended that travel insurance be taken out against cancellation. It is further advised that personal accident and medical insurance is also taken out. In the event a reservation is cancelled by the guests and the rate is non-refundable, guests will be advised to claim their travel insurance to recover any funds that have been paid in advance. We will not be held responsible for lost revenue, due to cancellation for any reason by the guest.

​Bookings are non-transferrable.

Force Majeure – We will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled or we are unable to perform our contractual obligations as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.

Cancellation by Book York Limited

Book York Limited will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and Book York Limited has to cancel the booking, Book York Limited will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. Book York Limited shall only be liable to return the monies received. No compensation or consequential losses shall be paid.

Book York Limited reserves the right to alter its published rates and terms and conditions if necessary, without notice.

Information – All information supplied by Us, is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but we are not liable for any variation however caused.

WiFi Terms & Conditions

1. Agreement

  • By using and/or activating service with us you agree to be bound by this agreement. If you do not agree to the terms of the agreement, do not use the service.

2. Extent of the Service

  • 2.1.  All services are provided on an “as is” basis. We do not warrant that the service is fault free or fit for any particular purpose, or that our system is secure. You assume all responsibility and risk for use of the service.

  • 2.2 Save for the purposes of network diagnostics we do not examine the use to which you put the Service or the nature of the information you send or receive.

  • 2.3 We will always try to make the service available, but it may be interrupted, limited or curtailed due to maintenance and repair work, transmission or equipment limitations/failures.

  • 2.4 We reserve the right at all times to withdraw the Service, change the specifications or manner of use of the Service, to change access codes, usernames, passwords or other security information necessary to access the service.

3 Your Use of the Service.

  • 3.1 You must not use the Service to access Internet Services, or send or receive e-mails, which:

  • 3.1.1 are defamatory, threatening, intimidatory or which could be classed as harassment;

  • 3.1.2 contain obscene, profane or abusive language or material;

  • 3.1.3 contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature);

  • 3.1.4 contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation;

  • 3.1.5 contain material which infringe third party’s rights (including intellectual property rights);

  • 3.1.6 in our reasonable opinion may adversely affect the manner in which we carry out our business or are otherwise unlawful or inappropriate;

  • 3.2 Music, video, pictures, text and other content on the Internet are copyright works and you should not download, alter, e-mail or otherwise use such content unless certain that the owner of such works has authorised its use by you.

  • 3.3 We may terminate or temporarily suspend the Service if we reasonably believe that you are in breach of any provisions of this agreement including but not limited to clauses 2.1 to 2.3 above.

  • 3.4 We recommend that you do not use the service to transmit or receive any confidential information or data and should you choose to do so you do so at your own risk.

  • 3.5 The Service is intended for consumer use only. In the event that you use the Service for commercial purposes we would specifically refer you to clause 5.2 below.

4 Child Supervision

  • 4.1 We are concerned about the safety and privacy of our users, particularly children. Parents who wish to allow their children access to and use of the Website/Services should supervise such access and use. By allowing your child access to the Services you are allowing your child access to all of the Services, including email, bulletin boards, chat areas, news groups, forums and/or other message or communication facilities. It is therefore your responsibility to determine which Services are appropriate for your child. Always use caution when revealing personally identifiable information about yourself or your children via any of the Services.

5. Criminal Activity

  • 5.1 You must not use the Service to engage in any activity which constitutes or is capable of constituting a criminal offence, either in the United Kingdom or in any state throughout the world.

  • 5.2 You agree and acknowledge that we may be required to provide assistance and information to law enforcement, governmental agencies and other authorities.

  • 5.3 You agree and acknowledge that we may keep a log of the Internet Protocol (“IP”) addresses of any devices which access the Service, the times when they have accessed the Service and the activity associated with that IP address

  • 5.4 You further agree we are entitled to co-operate with law enforcement authorities and rights-holders in the investigation of any suspected or alleged illegal activity by you which may include, but is not limited to, disclosure of such information as we have (whether pursuant to clause 3.3 or otherwise), and are entitled to provide by law, to law enforcement authorities or rights-holders.

6. Our Use of your Information

  • 6.1 Subject to clauses 5.3 and 5.4 above we confirm that we shall use the contact details you provide to us solely for the purposes of contacting you with marketing information, updates, promotions and special offers relating to our business.

  • 6.2 It is important to ensure that this clause is complied with (or amended depending on how the data is used) and Data you collect is processed in accordance with the Data Protection Act and any mailings comply with the the Privacy and Electronic Communications (EC Directive) Regulations 2003

7. Other Terms

  • 7.1 You agree to compensate us fully for any claims or legal action made or threatened against us by someone else because you have used the service in breach of these terms and conditions, and in particular clause 3.1 to 3.3 and 5.1 above.

  • 7.2 Whilst we do not seek to limit our responsibility for fraudulent misrepresentation or if you are injured or die as a result of our negligence we have no responsibility (to the extent permitted by law) to compensate you (whether or not we are negligent) for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the service or inability to use or access the service or a failure, suspension or withdrawal of all or part of the service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.

  • 7.3 This agreement is governed by the law of England

Privacy and Data Protection

We take your privacy and confidentiality seriously. We collect: (a) information necessary for us to process your booking; and (b) information derived from “cookies”. We use cookies to monitor site usage and related information. We will try to keep your data up-to-date and accurate but we provide no warranty or guarantee and bear no liability to you in the event that any data transmission over the internet is not completely accurate or secure. We use your information to help us improve our website and our service, to personalise the types of information you receive from us, as well as for internal statistical, marketing and administrative reasons. We do not share this information with outside parties except to the extent necessary to process your booking, By using this website, and supplying us with your information, you consent to use by us of your information as described above.

The General Data Protection Regulation (GDPR) (EU) 2016/679.  Our business conforms to all current legislative changes that took effect from May 2018

Confirming receipt of your Booking Confirmation email acknowledges your acceptance of these terms and conditions. Payment of the Full or Initial charge also indicates acceptance of these terms and conditions.This applies to all bookings placed at any of our properties, including but not limited to all third parties and websites, both online and offline.

We hope you have a pleasant stay in York.

Kind regards,
The Book York Limited team.

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© 2019 by Book York Limited

Tel: +44(0)7578597209